Frequently Asked Questions Are they legal?
Yes. At Altrex we have manufactured and distributed number plate protectors for over 15 years in Australia. They are legal in all states and do not contravene the regulations laid down in the Motor Traffic Regulations in any state or territory. The regulations state that a number plate cover must not cause the letters or numbers on a number plate to be obscured in any way. Provided your number plate protector is clean and does not obscure your plate’s letters or numbers in any way, your Altrex Number Plate Protector is legal. Neither the lined or unlined Altrex Number Plate Protectors prevent the letters or numbers from being clearly seen from a long distance (in excess of 20m which is the legal requirement). None of our covers are tinted. All Altrex covers are flat across the entire surface. They do not contain any reflective material nor do they have any characteristics which impede radar or speed cameras.
If you have any questions about this issue please do not hesitate to contact us. We can supply copies of all approvals from the police and motor transport relevant authorities on request.
Will they prevent speed cameras from photographing my number plate?
No, Altrex Number Plate Protectors do not prevent your number plate from being photographed by any speed camera.
Can I get replacement clips?
Yes. If, for any reason, you need extra clips, simply call our office on 02 9905 5055 or email us at sales@altrex.com.au, telling us the number and type of clips you require, along with a mailing address, and we will send you replacement clips free of charge.
What does the guarantee cover?
The Altrex guarantee covers your number plate protector's acrylic against the effects of the sun including cracking, crazing or yellowing. The guarantee does not cover damage or loss from incorrect fitting, accident or misuse.
How easy are they to fit? Will I be able to fit them myself?
Yes. Allow yourself just 5-10 minutes, read the instructions and you will be very happy with the results How can I fit Altrex Light Skinz to a curved headlight?
There are a few things you can do to make fitting your Light Skinz to a curved headlight easier. First, apply heat to the product as you are fitting it to improve its manageability. You may need to cut a "V-shape" piece in the product to enable you to manipulate the product into place. With some curved headlights you may need to cut the template into 2 pieces to enable you to fit it correctly. Are Altrex Light Skinz and Body Skinz easy to fit?
The flexibility of Altrex Light Skinz and Body Skinz makes them simple and easy to fit to your vehicle in minutes. Our easy fit instructions lead you step by step through the fitting. If you have any questions our friendly staff are happy to help - just call us on 02 9905 5055.
Can I remove Altrex Light Skinz and Body Skinz later if I decide to?
You can easily remove Altrex Light Skinz and Body Skinz by applying some heat (a hair dryer or hot air gun will do the trick). Any adhesive residue can be easily removed using hot, soapy water. Once removed, Altrex Skinz cannot be re-fitted.
What does the Altrex Light Skinz and Body Skinz guarantee cover?
Altrex guarantees that for three years from your date of purchase, your Light Skinz and Body Skinz will not crack, fade, yellow or peel due to the effects of the sun. Additionally, you have the security of a lifetime guarantee against breakage. Unlike the old style acrylic protectors, your Altrex Light Skinz and Body Skinz will never break.
Why are Altrex Light Skinz better than the old acrylic-style headlight protectors?
Altrex Light Skinz have many advantages over the traditional but old-fashioned acrylic covers. Unlike the hard acrylic covers, Light Skinz are completely invisible once fitted, do not trap dirt and leaves, are unbreakable, maintenance free and completely unobtrusive. Additionally, independant laboratory tests prove that Altrex Light Skinz give greater light transmission and impact resistance than hard, plastic/acrylic covers.
Why are Altrex Body Skinz better than the old acrylic-style bonnet protectors?
Altrex Body Skinz have many advantages over the traditional but old-fashioned acrylic bonnet protectors. Unlike the hard acrylic covers, Body Skinz are completely invisible once fitted, do not trap dirt and leaves, are unbreakable, maintenance free and completely unobtrusive.
After applying my Altrex Light Skinz I notice a "spiderweb" effect on the adhesive.
There is a curing period after you initallly apply Altrex Light Skinz. Prior to the product curing fully, you may notice a slight spiderweb effect. This is temporary.
How can I ensure a perfect fit for my Altrex Skinz Protection?
We supply your Altrex Light Skinz with full and detailed instructions. We suggest you read and follow the instructions closely to ensure a perfect result.
My car's headlights are polycarbonate. Are Altrex Light Skinz safe to use?
Altrex Light Skinz are designed for use on both glass and polycarbonate headlights for cars, motorbikes and 4WDs.
Is there any type of light you do not recommend using Altrex Light Skinz on?
We do not recommend using Altrex Light Skinz on headlights or driving lights with a higher wattage than 100 watts as overheating may occur. We do not recommend their use on headlights or driving lights where excessive periods of time are spent stationary as overheating may occur. Some small driving lights that use a centred light beam producing heat may also cause overheating.
Is there any type of paint finish you do not recommend using Altrex Body Skinz on?
We do not recommend you apply Body Skinz to re-sprayed surfaces until the paint is fully cured. A period of 6 months is recommended.
Do Altrex Light Skinz meet Australian Standards?
Yes! Independent tests show that Altrex Light Skinz gives greater light transmission and impact resistance than hard plastic covers and meet all Australian Standards If I don’t put them on straight, can I take them off to adjust?
YES. The adhesive takes 24-48 hours to cure. If they are not fitted correctly, immediately pull back the headlight protector and re-fit. What can I do about air bubbles?
No problem! All air bubbles can be easily removed when fitted - see our detailed instructions. Do they stick well? Will they peel off?
Altrex Light Skinz have been manufactured with a specially formulated adhesive which will not peel off provided you follow the fitting instructions. Will I be able to drive through automatic car washing machines?
Yes, no problem! Automatic car washing machines will have no detrimental effect on your Altrex Light Skinz. What products do you offer for motorbikes?
We offer a range of protection and styling products. From number plate protectors to Skinz headlight and paint protection, we have a great range of products specifically designed to maintain and care for your motorbike. We also have a fantastic range of styling products to ensure your bike stands out from the crowd. This includes graphics film, lighted products and dress up items.
Do you have any Motorbike safety products?
We have various products available which will improve your safety. For example, our Dream Ryder Anti Fog Film stops glass and mirrors fogging up, providing clear vision in all types of weather. Our Dream Ryder Visor Tint reduces glare and blocks UV rays giving you added protection for morning and late afternoon rides.
Got a question?
Ask us at sales@altrex.com.au How can I best care for my Genuine Leather Chamois?
Your Genuine Leather Chamois should never be stored wet. Never use your chamois with grease, oil or other strong chemicals or cleaning agents.
Why are Carsmart products better than other car care products on the market?
All Carsmart products are manufactured to a high standard. Our brushes, cloths, mitts, pads, chamois and sponges are all designed to clean and beautify your vehicle without scratching or damaging.
Window Tint and Sun Protection My window tint doesn't appear to have any backing paper?
The backing paper on the window tint is very fine. It may seem that there is no backing paper present - this is not the case. How do I safely remove the backing paper?
If you are having trouble separating the backing paper from the tint we suggest two possible ways to remove it safely. 1. Place a small piece of sticky tape on each side of the tint. Slowly peel the tint and backing paper apart. 2. Cut a small slit in the tint carefully using scissors. Using your fingernail, gently pick the backing paper off the tint. Is it legal?
We suggest you check legality regarding VLT and legal application of window tint in your state. In most states, a minimum VLT OF 35% is required.
What does VLT mean?
VLT means "Visible Light Transmission". It represents the ratio of the amount of total visible light that is allowed to pass through the tint. For example 35%, VLT allows 35% of the total visible light to pass through the tint. 5% VLT only allows 5% visible light to pass through and so is therefore a darker tint.
When is the best time of day to install my window tint?
Pick a time of day when the window is not in direct sunlight to clean and install the film product.
Is window tinting easy to do?
Window Tinting does take some skill and is not for everyone. However, if you have a good do-it-yourself mentality you should be able to get a professional looking end result with the help of detailed instructions and application kit.
How long will it take to tint my car?
Plan on spending half a day to tint your car. Most cars take the average do-it-yourself beginner about 4 hours. Do you offer any installation support?
We have provided all the tools and instructions you need to complete the installation on your own. If you have any questions please call us on 02 9905 5055 or email us at sales@altrex.com.au during business hours and our trained staff will be happy to assist. How can I remove my window tint? If required, your window tint can be removed using a razor blade to carefully scrape away small sections at a time. Once an area has been lifted you will be able to peel excess tint from the window (piece by piece). To help the tint peel away from the window use warm water. This method will need to be continued until all the tint has been removed. Do you have any advice for applying Altrex Reflective Tape?
Firstly, ensure you read the instructions on the packaging before applying. Only apply to a cool surface at air temperature between 15 and 30 C. Do not wash or wax your car for 24 hours after application. Are there any legal restrictions regarding use of reflective tape?
You may only use white, not red, reflective tape on the front of any street vehicle.
Where can I use reflective tape and what are the advantages?
Reflective tape or safety tape can be used on cars, trailers, driveways, farm equipment, trucks, bicycles, helmets and snowmobiles. Reflective tape increases visibility and prevents accidents.
Pinstripe How can I ensure that my pinstripe goes on correctly and stays on?
Firstly, ensure you read the instructions on the packaging before applying. Only apply to a cool surface at air temperature between 15 and 30 C. Be careful not to stretch the pinstripe. Make sure the surface is clean and free of oils or silicons. Do not wash or wax your car for 72 hours after application. Can I remove the pinstripe later if I decide to?
Yes, by simply applying heat with a hair dryer you will be able to loosen and remove existing pinstripe. Any special tips for applying Multi Stripe?
Ensure you leave the clear carrier in place until after you have applied the multi stripe! How do I turn on my AlcoLimit?
Depress and hold down the on/off button for more than 1 second until the unit turns on. How do I know when it's ready for use?
AlcoLimit goes through a warm up process after it's turned on. First it will count down to zero. When 0.00 appears on the screen and the WAIT signal in the bottom left corner of the screen disappears. AlcoLimit is now ready for use. How long must I wait after drinking alcohol before using AlcoLimit?
In order to get an accurate reading we recommend you wait 20 minutes. If you don't wait 20 minutes you will also unnecessarily saturate the sensor with alcohol vapour, resulting in recalibration (sensor cleaning) to be needed earlier. NEVER blow into the AlcoLimit while drinking as this will damage the sensor and void your warranty. How often do I need to have my AlcoLimit recalibrated?
Once a year is the standard recommendation. However, if your AlcoLimit has been heavily used and the countdown when turning the AlcoLimit on takes one minute then, at this point, we recommend recalibration. How do I have my AlcoLimit recalibrated?
"Send it directly to Liquid Oxygen Supplies Pty Ltd. PO Box 6101,
Narraweena NSW 2099. They have a special purpose recalibration machine. Your first recalibration within 12 months of purchase is free with your proof of purchase. Subsequent recalibrations cost $30." What kind of batteries does AlcoLimit use?
AlcoLimit uses 2 AA Alkaline batteries which are included in your purchase. When the battery signal constantly flashes in the lower middle of the screen it is time to replace the batteries. We recommend use of high quality batteries such as Duracell. Plaese note the special 'AlcoLimit Breathalyser Returns Policy'
Got a question?
Ask us at sales@altrex.com.au Got a question?
Ask us at sales@altrex.com.au Lighted Accessories Are Lighted Accessories to install and use?
Yes,all lighted accessories come with full instructions and in most cases, all the hardware you require to install it. All our lighted accessories have a simple 12v plug-in or wire-in installation. Got a question?
Ask us at sales@altrex.com.au Are you able to replace the batteries in Cell Lites? If so, what type of battery do they take?
Yes, Cell Lites use replaceable batteries CR 1220 3V. My Jelly Sticky Pad seems to have lost it's "stickiness". What can I do?
Dust and dirt can build up on your Jelly Sticky Pad which will reduce the stickiness. To renew the grip, simply wash the Jelly Sticky pad in soap and water! How long will my order for the Altrex L & P Plate Holder (LPH01) take to be delivered? The demand for the LPH01 is extremely high as of July 1 2007. We ask that all customers are mindful of this and be patient as delivery times are currently about 1 week. We are doing all we can to fill every order we recieve as quckly as possible. If you have any concerns about your order of LPH01's please do not hesitate to call our office. Multi Function Console BoxHow do I install my new console? The rear of the packaging has the assembly pictorials to assist with your installation. To attach the legs, the rear tray must be opened allowing the bolts to be dropped in through the floor of the console. The nuts are then attached from underneath to reach the legs (this can be adjusted in a variety of positions). The lower and upper portions of the legs are attached with the bolts/nuts to form a platform for the console to sit on. A strap is also included for those wishing to attach the new console to an existing armrest. The strap channels through the same holes as the bolts for the legs and then ties under the existing armrest. What can I have printed on my Protector?
Whatever you want! Company name, phone number, web address, company slogan, even logo's. Can I have more than one colour?
Yes. You can choose to have your print in white, silver, gold, red, blue, yellow, green, almost any colour you want. We can even PMS match your colour! You can choose to print up to 4 colour on your protector. What type of Number Plate Protector will my artwork be printed on?
The 'Altrex Prestige 3000'. Maintaining our high quality standards, we give you the best looking protector on the market! Are there any other expenses I should know about?
Altrex will ask for a once of set-up fee for your first order of protectors. This will cover the artwork design & development, plus the manufacture of the silk screen. This fee will be arranged with your Altrex sales representative. How many can I order?
There is no limit to the amount of protectors you can order. But we do have a minimum order quantity of 25 pairs of protectors.
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