We want you to be able to shop with confidence. Our Returns Policy is designed to assist you in the unlikely event you need to return your purchase. The benefits given by our Returns Policy are in addition to other rights and remedies you may have as a consumer under the Australian Consumer Law (ACL).
You are entitled to a replacement, credit or refund where products have a major failure, such as:
We are not required to replace or refund your product if you simply change your mind.
Any expenses relating to the return of your product will normally have to be paid by you. We will pay for return freight for any product assessed as having a major failure. We may need to assess your product to determine whether a repair, replacement or refund is appropriate.
In some cases a refund, replacement or repair may not be offered if you:
Your rights under the Australian Consumer Law: Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.